LIMITED WARRANTY For NEW GENERATION DOORS (UK) LTD
This limited warranty is effective for products manufactured by New Generation Doors (UK) Ltd and is not transferable.
Subject to the conditions, limitations and exclusions of this limited warranty, we warrant the glass and components below will be free from defects in materials which would render this product unserviceable or unfit for use from the date of shipment for the following periods of time.
- Glass – In line with the manufacturer’s guidelines. A copy of which will be made available on request.
- Components – Wood or powder coated panel and frame components we warrant for Ten years.
Warranty Conditions, Exclusions and Limitations
This warranty is limited to defects in materials and workmanship and excludes damage caused by or arising from:
Minor glass imperfections which do not impair structural integrity or obscure normal vision, including slight bubbles, lines, surface imperfections or discolorations, any imperfections in the glass not detected or visible from a distance of ten feet whilst looking through the glass as per the guidelines established by the GGF. Cracked or broken glass or damage resulting from accident including impact or wind pressure, misuse or abuse; glass with films or coatings applied; and failure of insulated glass seal due to contact of finishing product.
Minor paint or anodizing finish imperfections which do not impair the operation of the door, including slight scratches, lines, surface imperfections not detected or visible from a distance of 3m.
Structural integrity issues, including improper sizing of header and movement or sagging of framing or the header and flaws in building design and construction; improper installations not in conformance with our installation instructions; alignment of meeting panels; slight expansion or contraction due to varying environmental conditions; and panel movement (shrinkage) of 6mm or less due to temperature and humidity.
Water/water intrusion or air infiltration; design of an appropriate flashing system; failure to provide an adequate overhang and to prevent the effects of sheeting water from above; doors located in high moisture environments or in structures that fail to allow for the proper management of drainage to any and all tracks.
Accident, misuse, abuse, failure to follow the care and maintenance instructions and increased frequency of maintenance required in a corrosive environment or the seacoast in order to prevent damage from salt water; finish failures or corrosion of aluminum or damage to other components caused by chemicals or environment conditions including but not limited to air pollutants, acid rain, brick wash, muriatic acid, direct contact with concrete and salt spray. Field modification of product, impact or wind pressure; exposure to conditions beyond published performance data; or as a result of any cause beyond our control (fire, flood, earthquake, other acts of nature, and acts of third parties outside of our control).
Delay of more than five days in finishing product to weather, improper finishing of all surfaces of door panels and frame; normal wear and tear, natural weathering of surfaces or variations in the colour or texture of the wood, aluminum or finish, including compared to samples; the appearance of field finished wood; plated finishes; surface checks that are less than 5mm in width and/or 38mm in length; and damage caused by extreme temperature.
Special product, items manufactured according to customer supplied specifications or no hardware; products purchased through us that are manufactured by a third party (screen, custom hardware).
We are not responsible for the following:
Labor costs and installation
- Removal, repainting, refinishing, repairs to rendering or brickwork coatings, flooring or any activities to do with the replacement product or component.
- Service and costs incurred for shipping, handling, transferring, insurance and transportation.
- Damage incidental or consequential of any kind other than as mandated by applicable law.
- This warranty is not a promise of future performance. Your exclusive remedy shall be repair, replacement.
If we determine that a defect exists that is covered by this limited warranty we will elect to:
Repair the product or components
Ship replacement product or components to the distributor or the person making the warranty claim in the same condition as the product was originally sold, subject to our right to substitute a similar product when the product originally sold has been discontinued or modified.
Provide replacement glass.
New Generation Doors (UK) Ltd may choose to repair the product as an option to full replacement in full satisfaction of its warranty obligation. If we are unable to provide replacement and repair is not practical or cannot be made timely, then we may elect to refund the purchase price paid directly to us if the warranty applies.
It is the purchaser’s sole responsibility for determining whether a product purchased from us is suitable for an end user’s needs or application. All visible defects must be reported in writing before installation and finishing.
Claims under this warranty must be made within the specified warranty period and within 30 days of the appearance of a defect. If the claimed defect is warp in the door or frame components, we may defer repairing or replacing the door panel or frame components for a period of up to twelve months from the date of the claim. It is not uncommon for temporary warp condition to occur as the door panel adjusts to local humidity and temperature conditions. Failure by the purchaser to follow installation and maintenance instruction that we have provided in this warranty shall void any and all express warranties.
This warranty shall be interpreted, construed and applied under the laws of England. All disputes under this warranty shall first be decided by mutually agreeable mediator, with each side to bear its own costs. This limited warranty sets forth our maximum liability for our product. No one is authorized to modify or expand this express limited warranty.
The limit of our liability is the product purchase price from New Generation Doors (UK) Ltd. We are not liable for, indirect, consequential, incidental, or damages of any kind and all such claims are waived to the extent permitted by applicable law. All New Generation Doors (UK) Ltd product is sold ‘as is’ and as such New Generation Doors (UK) Ltd disclaims any and all implied warranties. The entire risk as to the quality and performance of the goods is with the buyer. In the event English law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, the warranty stated herein.
Installation and Maintenance Requirements
Our products must be stored, installed, maintained, repaired and used in accordance with acceptable good trade practice and our supplied instructions in order to prevent damage and maintain your warranty.
Installation and Finishing
New Generation Doors (UK) Ltd are a specialty product that you cannot assume to be a standard installation of a typical door. We are not liable for any defects or problems related to installation of our product unless installed by New Generation Doors (UK) Ltd Technician
It is important that the system is properly adjusted for smooth operation as per instructions in our installation manual It is not our responsibility to recommend a flashing system appropriate for each job condition. We offer products that are designed to be weather resistant in exterior applications when installed and adjusted properly. Wood items are supplied unfinished. The product should be protected from moisture and excessive dryness and wood items must be finished within 3 days after job site delivery. Wood surfaces should be totally free of dust, dirt, grease, or any surface contamination. Ensure that all surfaces, interior and exterior, top and bottom, are thoroughly painted, varnished or sealed by acceptable industry standards Do not paint or stain weather-strip, hardware, aluminum surfaces or glass and
prevent finish materials from leaking behind the glazing bead. The solvents used in wood finishing may be incompatible with insulated glass unit sealants. New Generation Doors (UK) Ltd is not liable for any damage caused by render, brickwork coating or concrete left on the frame, doors or glass.
Recommended Maintenance Procedures
Normal and regular maintenance is required to maintain the appearance and extend the finish life and maintain proper operation
All wood components parts and finishes must be inspected quarterly for damage resulting from exposure to the elements and repaired immediately
Exposed surfaces should be cleaned with mild detergent soap and water, any chips or scratches must be repaired immediately and not left exposed to the elements.
Tracks and Bearings
Remove surface contaminants by wiping visible track surfaces with a damp soft cloth and a mild detergent, then wipe dry with a clean cloth. Silicone spray should be used to lubricate all moving parts on a regular basis (monthly) Note WD40 should not be used. Always keep the bottom track free from debris.
The procedures above need to be carried out as often as necessary to prevent deterioration in the installed environment. However, we recommend the following minimum maintenance frequency:
General environments – every 6 months
Marine, industrial or corrosive environments – every 2 months.
Procedure for warranty claims
Please inspect your order immediately upon receipt. If you have a problem, contact the distributor or dealer from whom you purchased our product, or contact us directly within 3 days of receipt.
We can best respond if you provide the following information:
New Generation Doors (UK) Ltd order number
Date and location of purchase
Your contact information
Address of where the product can be inspected
Description of the problem and the product (including any relevant photography if available